Neutral - Tech Support Cox Communications Employee Review

3.0
9 Oct 2011
Recommend
CEO approval
Business outlook

Pros

- excellent pay - excellent benefits

Cons

- like most corporations, advancement is more often a matter of who you know, and not what you know - the supervisors are generally incompetent; you would expect your manager - or any manager - to know more than you; in reality, at Cox, it's almost ways the direct report that knows more, so when you need help, going to a supervisor is generally a no-no - horrible lack of communication between floor employees and management; every time you ask a different manager a question about a policy or change thereof, you almost invariably get a different and conflicting answer. The most grating example is when a manager shrugs his or her shoulders and says, "I-uh-no (I don't know.)" Pathetic.

Explore other reviews about Cox Communications

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

4.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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