Poor Leadership - Anonymous employee Cowan Systems Employee Review

2.0
27 Dec 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Happy about the things I was able to achieve and the relationships I was able to build with some of my coworkers.

Cons

The Billing Department is being run poorly. A Manager was put in place who took no time to learn what their employees do so they could successfully lead them. Instead, the Manager makes uneducated and potentially damaging decisions on behalf of the department. The Manager make it a priority to have a lot of meetings about nothing. If you actually have a meeting about something relevant, they will never follow through on anything you discussed or expressed concerns about. The Manager talks about your personal business with other employees (nothing is left confidential). Manager shows extreme favoritism to certain employees. Those employees are not held to the same standards as other employees. You can't have your own opinion or disagree with this Manager. Manager makes things personal and can't put their feelings aside to act professional in this role. No one holds this Manager accountable for their actions. Others continue to make excuses for this Managers poor behavior, lack of skills, and lack of leadership.

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Cowan Systems Response
9y
Thank you for giving your feedback. We value and consider all feedback from present and past employees and use them as opportunities to improve and make Cowan an even better company for all of our employees. I am glad that you felt accomplished in your position with Cowan, and that you created lasting relationships with other members of the Cowan Family during your time with the company. Regarding your comment about our Billing department, our highest priority is open communication and professional treatment of all employees and we consistently encourage employees to communicate any and all concerns with management and our Executive Team, so they can be addressed. We also recently sent out an Employee Satisfaction Survey to all of our office staff in an effort to promote an open dialogue between our employees and management staff. Communication is our key to continued growth, and we are committed to providing an open line of communication for our employees. We will take your comments and suggestions into consideration and we will continue to find ways to promote a comfortable and transparent environment for our employees to express their views. Thanks again and we wish you the best in all of your endeavors.

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Cons

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Cowan Systems Response
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Cowan Systems Response
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Thank you for sharing your experience. Comments like yours enable us to continue to improve, so we appreciate your honest feedback. Please reach out to HR@cowansystems.com if there is anything we could do to assist.
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