Glorified Call Center - Account Coordinator CoverMyMeds Employee Review

Thank you for your feedback, as it is greatly appreciated. We know with our rapid growth and the additional responsibilities we’ve taken on there is room for improvement. Our focus is on developing each team member within the Support team in hope that translates to growth within the company. It is important to understand what success looks like for a Support team member and how that translates into differentiating your skills and performance from your peers. While it takes hard work, it sounds like we may have failed you in this situation. We do our best to balance flexibility where we can, knowing we are obligated to assist our users (inbound/outbound) within an established response time. Please know Kristen Maxwell, Nate Campbell or myself are available to further engage with you about these concerns, as we take them very seriously. Best, Laurie Boogaard Director, User Support