Values Growth over Employees - Customer Service Coventry Building Society Employee Review

Company has completely lost its identity since Co-op Merger. Bringing in Senior Leaders and Directors to support with the merger, who do not share the existing Values of the company is completely shocking. Everything CBS has stood for previously is being washed away for ‘Growth’. Senior Directors telling teams ‘Good is good enough’ and actively planning to make certain processes WORSE to make it easier for the Co-op to catch up to our standards, and this is okay? Soon as the merger is completed from the Directors points of view, they’ll move onto their next project and we will be their picking up the pieces in regards to moulding the company back to what it was prior to the merger. Pay is shocking. Front line teams being expected to pick up more work, in expanding roles with expanding responsibilities for LESS pay? Removing certain Teams Shift allowances; reducing their pay by 10%, then at the same time releasing their new role profiles which state team members must remain flexible to work ‘all group working hours’?? What a fantastic, sneaky way to be able to save money. Really caring. It’s a shame certain Execs got lucrative bonuses for their expanding roles, yet the people that make the business tick get pay taken off them because they have no say.