too much to name. All of which are due to the terrible upper management, store management are never to blame and are very very lovely and also underpaid. -Awful pay for "experts": everyone here is so so talented and we only get paid minimum wage because it would be illegal not to. When you hear on the radio "our experts" its like youre kicking us all in the throat. Who ever is picking and choosing who to reply to on here is gaslighting to say their benifits outweigh. discounts arent worth it, sick pay would be illegal not to provide, as would holidays. But its so hard to take their amazing holidays as we are so unbelievably short staffed and they reply with "we are hiring across all our stores" no you arent?! You wont provide us with enough hours for the people to work here let alone hire more. stop gaslighting. -We dont get anything new or clean: when you walk into a cotswold youre walking into a s**t heap, literally. We are often only 2 members of staff and with that we are expected to get post outs and customer orders done in 5 minutes, serve customers with "outstanding customer service" do all of the admin for our store, keep track of targets, do massive deliveries often of more than 40 totes and make sure no one is left without a "hello" and leaves without paying. All of this with only enough hours to have 2 staff on. So, what I'm saying is, they wont pay for a cleaner so everything you touch in there hasnt seen a professional cleaner in years, if ever. The only time we are supplied with cleaning supplies was during covid when it was illegal not to. Again with the "if it wasn't illegal they wouldn't do it" funny that. -No security guard: prepare to deal head on with terrifyingly angry shop lifters every day, reason why we don't have one? too much money and their salary doesnt equal "a few stolen jackets" with absolutely no regard for the safety of the staff (the real reason we want one), just the money. Even the police, on multiple occasions have been horrified to hear we don't have one and we have had to resort to asking for help from another shop. We get mystery shopped often and they will try EVERYTHING to mark you down, they have subjective sections and usually that is where you will be marked down. you could take a customer out on a date and they will still say you weren't friendly enough. -No praise, no support. If you are the most amazing person in the whole company the most you'll get, if you even get that, is a green mark next to your name. No incentive to increase your targets at all. the only incentive is to not get in trouble. no positives only negatives. Imagine never rewarding your dog for giving a paw but hitting it when it doesnt. That is how we feel. If you are sick or mentally unwell there are 10000 forms and hoops to jump through, Summary: awful and degrading amount of pay. They DO NOT CARE ABOUT YOU, no benefits to speak of at all, they will say they have them but its like a genie in a bottle, theres always a catch. Nothing is clean. You will be over worked until you burn out and are left sobbing in the toilet, if you can even get the time to. They will not help you when you're in trouble. the only shining light are your immediate collegues and managers but even they are losing hope. No. Not. Apply. or. shop. here.
