Busy - Busser/Runner Cosm Employee Review

Fun place to work. Creative freedom.

Smaller / fragmented offices with minimal communication.

Certain servers can make a lot of money on certain events but it’s extremely inconsistent on both a day to day scale and over the course of the year. Food is okay but employees are limited in what they’re allowed to eat. There’s a lot going on if you like sports and it’s fast paced, but usually disorganized.

Schedules have never been out more than a few days in advance and hours are constantly changing up until the night before or day of. No one ever knows what’s going on in the building because management doesn’t communicate at all and HR is unresponsive to most issues that happen on the floor. New hires are promised full time but it never happens. Many part time people end up working full time hours but the company refuses to grant benefits. Runners and bussers are not tipped. Fans are disrespectful and tip out is abysmal. No opening or closing sheets, no SOP or procedures. They’ll boast about how advanced their tech is but the POS is horrible. Talk a lot of talk about company culture but I rarely see it in practice. Don’t believe them when they tell you there’s room for career growth, the most you’ll see is busser to server or the like and they’ll make you wait months