Used to be great - Customer Success Manager (CSM) Cornerstone OnDemand Employee Review

Great leadership. Clear vision for growth and success.

Acquisitions created competing products and culture.

The people outside of leadership are great.

The experience of working here has been consistently frustrating due to ongoing instability and a lack of alignment between leadership and employees. Layoffs are a recurring theme rather than an exception, which creates an environment where people are constantly on edge and unsure of their job security. Instead of building trust, leadership decisions often seem reactive and disconnected from the reality employees are actually dealing with day to day. Compensation is another major issue. Commission plans are frequently changed throughout the year, often with little clarity or consistency. On top of that, commission payments are regularly delayed or payed incorrectly which adds unnecessary stress and undermines confidence in the company’s ability to follow through on basic financial commitments to its employees. What makes it worse is the overall lack of transparency and professionalism in how these changes are communicated. Decisions feel top-down and out of touch, with little regard for how they impact morale or day-to-day motivation. I do not know a single person who would describe themselves as truly happy or secure in their role here. The culture that results from all of this is one of uncertainty, frustration, and burnout rather than growth or stability.