Pros
Team Managers were very accessible and empathetic regarding agents. Excellent training modules and resources.
Cons
Call center statistical tracking metric system for bonuses and performance review outline. In my particular case, my "numbers" or "stats" (each call center has their own terminology) were always extremely high, if not perfect, when it came to customer satisfaction, value generation, productivity to pay, etc...however, due to a medical issue, my doctor restricted my schedule to not exceed 5 hours per day. Because of that restriction, my attendance score was low which deemed me uneligible for any bonuses or perks. And just to be fair, my "handle time" (length of each call) was ALWAYS high from the start (why do you think those other scores were so high...I connected with my customers) duh