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      Connexus Resource Group

      Engaged employer

      Connexus Resource Group reviews

      Low Pay. Late Pay - Customer Service Representative Connexus Resource Group Employee Review

      1.0
      8 May 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      No pros. Anyone can work here. They are uneducated and unprofessional. The training class was a joke. There was literally someone on their porch with their equipment in the class.

      Cons

      Low pay 12.50. Doordash pays more. They try to act like it’s a privilege to work for them. They communicate by email about everything hard to speak to someone. No days off and no flexibility's with schedules. Short breaks. complaining if you’re a few minutes late or have to use the restroom. Reminding us daily that we can be termed for minor issues.

      avatar
      Connexus Resource Group Response
      2y
      Thank you for sharing your feedback. We take all comments seriously and are committed to improving our workplace. We're sorry to hear about your negative experience. We strive to provide comprehensive training and maintain professionalism in all aspects of our operations, and we regret if this was not your experience. Regarding compensation and communication, we understand your concerns and are actively reviewing our policies to ensure they align with industry standards and meet the needs of our employees. We also acknowledge your feedback about flexibility with schedules and breaks. We will look into this to see where improvements can be made. Your input is invaluable to us as we work to create a better working environment for everyone. If you have any further suggestions or concerns, please feel free to reach out.

      Explore other reviews about Connexus Resource Group

      5.0
      14 May 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Connexus gave me an opportunity when I felt like I was quickly running out of options. I've been with them for 5+ years and they haven't given up on me yet. I also love being able to work from home.

      Cons

      Working from home can be difficult when you try to connect with your team.

      avatar
      Connexus Resource Group Response
      3d
      Thank you for sharing your experience and for your many years of dedication to Connexus Resource Group. We’re grateful to have had the opportunity to be part of your career journey and are glad to hear that the flexibility of working from home has been a positive aspect of your experience. We also appreciate your feedback regarding the challenges of building connections in a remote environment. Creating opportunities for collaboration, engagement, and meaningful team interaction continues to be an important focus as we support a remote workforce. Thank you again for your contributions and for being a valued member of our team.
      1.0
      19 May 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I've met and worked along side some pretty amazing people.

      Cons

      Pay rate does NOT match the amount of stress. Constantly being bounced from one campaign to another. Having to unlearn something you learn one week to relearn another. I was moved to a campaign that did not correlate with me skills at all. I asked to be transferred to another campaign for that very reason. I just wasn't getting it. I was told to wait until the ramp down (busy season ending). When the ramp down came I was laid off after 8 months and 2 campaigns later and just told to "reapply in 90 days", I was told it was for points from 1 day when I had to leave to get my son and a poor performance review after I stated clearly the campaign wasn't a good fit before the points and the review. The lack of concern for their current and former employees is also not worth the crappy pay. I would not recommend this job for anyone looking for stability or a solid career.

      avatar
      Connexus Resource Group Response
      3d
      Thank you for taking the time to share your feedback. We are glad to hear that you had the opportunity to work alongside colleagues who made a positive impact on your experience. We recognize that transitioning between campaigns and adapting to changing business needs can be challenging. As a service organization supporting multiple clients, staffing requirements can shift throughout the year, and we strive to provide employees with the training and support needed to navigate those changes successfully. We also understand that compensation, job fit, and communication during periods of change are important factors in the employee experience. Feedback like yours helps us evaluate our processes and identify opportunities to improve. We appreciate the time you spent with Connexus Resource Group and wish you the very best in your future endeavors.
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