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Connexus Resource Group

Engaged employer

Unity Communications te contrata en Mexico - Customer Service Representative - Bilingual %28Spanish and English%29 Connexus Resource Group Employee Review

3.0
31 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Work is M-F only, mexican law benefits from day 1, monthly food vouchers, & internet stipend

Cons

The campaign was starting and there were no certified trainers to learn in a reasonable pace. A 6-month block of info was shared in 7 days to certify, otherwise you are provided a 2nd-level warning before you actually start taking calls.

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Connexus Resource Group Response
6mo
Thank you for taking the time to share your experience. We appreciate the transparency, and we understand how challenging it can be to ramp up when a new campaign is still being built out. Your point about certified trainers is valid. A condensed training timeline can create unnecessary pressure, especially in a launch environment, and that’s not the employee experience we aim to deliver. Standing up strong training infrastructure is a priority for us as we continue to expand in Mexico, and feedback like this helps us tighten up execution and safeguard quality from day one. We’re committed to doing better ensuring our teams have the right resources, pacing, and support to set them up for long-term success. Thank you again for the insight.

Explore other reviews about Connexus Resource Group

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Connexus gave me an opportunity when I felt like I was quickly running out of options. I've been with them for 5+ years and they haven't given up on me yet. I also love being able to work from home.

Cons

Working from home can be difficult when you try to connect with your team.

1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

I've met and worked along side some pretty amazing people.

Cons

Pay rate does NOT match the amount of stress. Constantly being bounced from one campaign to another. Having to unlearn something you learn one week to relearn another. I was moved to a campaign that did not correlate with me skills at all. I asked to be transferred to another campaign for that very reason. I just wasn't getting it. I was told to wait until the ramp down (busy season ending). When the ramp down came I was laid off after 8 months and 2 campaigns later and just told to "reapply in 90 days", I was told it was for points from 1 day when I had to leave to get my son and a poor performance review after I stated clearly the campaign wasn't a good fit before the points and the review. The lack of concern for their current and former employees is also not worth the crappy pay. I would not recommend this job for anyone looking for stability or a solid career.

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