It was good as a tier 1 and tier 2 agent - Senior Technical Support Advisor Conduent Employee Review

Good pay, ok benefits, good schedules

Micromanaging, customers, strict QA, metrics

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.