Terrible management, but not the worst place. - Customer Care Associate WFH Conduent Employee Review

2.0
27 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Working from home, great benefits package (medical, dental, vision, employer match 401k, etc.), hours were decent.

Cons

Management was super shady. Some would delegate their tasks as supervisors to regular advisors, letting them be off the phones for hours while doing their work for them. A lot of petty talking behind people’s backs, it was like a high school. Only metrics focused, didn’t care about the people, just the numbers. You are just a number, and you can be replaced in a second.

Explore other reviews about Conduent

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Good management with team leads

Cons

Hard to please everyone there

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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