Worst training ever - Intuit Quickbooks Online Support Concentrix Employee Review

1.0
25 Aug 2025
Recommend
CEO approval
Business outlook

Pros

None, we've been dumped in a breakout room for 80% of the time, and our trainer has read a few slides 2-3 times.

Cons

1. Poor training - No support in training - Unable to review live calls - Mentors/SMEs unable to provide support during nesting - When concerns are raised about this, the trainer basically said Too bad, so sad we made the request and were told no... so it's w/e. - Trainer also encouraged people to work off the clock if they were unable to finish their modules by the end of the shift, so essentially they were unpaid for work. 2. Every QA offense is a write-up, or worse. I'm quitting before even getting out of training. This is INSANE. By far the worst introduction in 14 years of call center experience.

Explore other reviews about Concentrix

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
22 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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