Choose the correct manager - Customer Service Representative Concentrix Employee Review

2.0
17 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Compensation is good HR department is really helpful but still depends on people and account. Good place to start as a fresh graduate.

Cons

Very toxic managers, unprofessional, showing off all time using their authority and privileges. Never you will escalate a manager and get your right or even they will be punished. Some people are good to know but be careful there are many spoilers and rumours whom fake friendship to just spread rumours.

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Concentrix Response
3y
We are grateful for your review, even if your experience isn't our best reflection of Concentrix for a home through your career. We do provide our leadership an overview of this anonymous feedback on a regular basis so that we can continue to focus on what our staff both want and need, however we encourage you to share more information with your local People Solutions leadership, particularly regarding how you don't feel supported or that training isn't preparing you to be successful. We have an Open Door Policy that encourages communication that helps support our staff. Two of our culture statements, "We have contrarian views on how to run a business" and "We value knowledge, openness and transparency", are not just words we say, we live them, and this includes giving our staff respect and hearing their voice when they give us feedback. If you are not comfortable sharing your feedback in person, we also have a confidential inbox, staff.online.feedback@concentrix.com, which is another means of providing us more specific details with the guarantee of your anonymous feedback being shared for consideration. Our staff are important to us, and we want you to enjoy a long and stable career at Concentrix, we hope that you will give us more information to make this happen.

Explore other reviews about Concentrix

5.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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