Cattle Call - WAH Customer Service Representative Concentrix Employee Review

1.0
30 Jun 2019
Recommend
CEO approval
Business outlook

Pros

The paycheck did not bounce.

Cons

I was hired as a full time Customer Service Representative. During the hiring orientation we were told that we were hired for a certain project but not to worry since they had plenty of work once that project was done. I purchased a new computer, phone, headphones etc to do my new job. I also had a landline installed. Once training was started they started back pedaling. Then it was we might have work and if you do a good job you will be kept on. I was told to sign off a couple of hours before my last scheduled shift and have not heard from them since. I have tried contacting other employees in management and recruiting as to what was going on and no response was received. If you have all the equipment required and don't mind a temporary job go ahead. If you expect anything else you will end up feeling used.

Explore other reviews about Concentrix

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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