OK as far as outsourcing goes. - Technical Support Engineer Computacenter Employee Review

Thank you for taking the time to share your feedback and for your 20 years of dedication to Computacenter. We are pleased to hear that you appreciate our clear focus and supportive management. We understand your concerns about career progression for technical employees. At Computacenter, we are committed to providing rewarding careers and opportunities for our people. As part of our can-do culture, we encourage and empower our people to drive their development by maximising the opportunities available within our organisation. This may involve not only attending formal training but also acquiring new skills by working in the different disciplines within their current business area, working on a different project or for a different customer, or by moving to a different area of the business. We also encourage our people to have regular Future Focus meetings with their line managers, to discuss career progression and potential opportunities to develop further. Turning to pay, we believe in recognising our people for the contribution they make and doing all we can to reward the efforts of people. Therefore, we strive to offer competitive pay and benefits. A pay review takes place once a year where we look at the amount we can pay (the budget), functional benchmarks including market data and trends, salary history, comparison to peers, etc., and finally an individual’s contribution including their contribution to the team, function and Computacenter. This is also their achievement of objectives and goals, and behaviours. We believe that our culture, office environment, salary and benefits, when considered together provide a compelling offer for our people. We understand your feeling of being more engaged and integrated with our customer’s organisation rather than our own, particularly if you’re located on their premises for a significant proportion of the time. Your role as a Technical Support Engineer is crucial to not only our customer’s success but also our own. However, it’s equally important that you feel connected to Computacenter. We are always exploring ways to enhance our internal community and ensure that all employees, regardless of their work location, feel a strong sense of belonging at Computacenter. Thanks again for your valuable feedback. We are committed to making Computacenter a great place to work for environment and appreciate your contribution to our success.