Pros
Upper management has a rough time verbalizing and communicating effectively. They can't even make discussion good or bad. They just sit and pick there nose.
Cons
CONs – The companies healthcare products are very good but management i.e. CEO on down makes the company look bad. CGM US’s biggest issue is upper management. They are completely out of touch with the organization. Current clients are leaving to go with another company. Upper management i.e. CEO on down take credit for the successes by directly stating in a company-wide bulletin that they, themselves have achieved whatever. The "account managers" are really just a sales people and once they get the sale its almost impossible to get them to talk to the client again unless they want to buy more. CGM’s EMEDIX, PM & EHR solutions (Alteer) and Patient Portal have seen more employees turn over and lack of leadership from CEO Norbert F and COO Kent B then ever before. No one seems to want to work with or for them. They treat the employees like crap and people that have been with the company for years and new employees just keep leaving. Upper management constantly telling you that they worked for a premier consulting firm, even though no one really cares. The culture of CGM has taken a dramatic dip downward in the past 2 years, partly due the CEO’s and high volumes of layoffs, without much communication. Individuals have gone from caring about the organization and working hard to improve the processes/products to constantly covering their tracks and making sure they don’t do anything to cause uproar. Ultimately, it leads to slow moving decisions and frustration from employees who want to improve the company, although, it’s the customer who suffers in the end. The turnover ratio of this company, alone, should tell prospective customer/employees there is something wrong here. Even more telling, might be the amount of Manager/Director level employees that have left in the last 6 months. For example when high-level employee in the Sales division was forced out (fired). A company—wide bulletin was put out, with the spin that he/she left on his/her own volition to take care of family matters back home. While you don’t need to communicate the reason for letting someone go, believing that your employees are dumb enough to not see through the lines is asinine, especially after you had made very hard push to everyone the previous 3 months telling them how this new individual was the solution to all the Sales department issues and that they would finally bring in new (outside) customer sales. It’s just offensive. We still have NO East Sales Director; NO West Sales Director yet upper management walks around with a finger up their nose. Benefits NO 401(k) match, extremely high health care costs (going even higher for 2014), and no job security to go along with it.