Never ever work for ESS - Customer Service Assistant Compass Group Employee Review

1.0
17 Jul 2022
Recommend
CEO approval
Business outlook

Pros

Personally, it is close to home for me and that's the only pro

Cons

Note: As I go on about this I'm noticing all of this seems like a joke. It is not. This all happened / is happening and I need to get it off my chest. Overworked - Calculated how long it should take to do my jobs, and I'm doing a 35 hour per week job for 20 hours per week. I got told to step it up when they made a lot of people redundant and now they're offering jobs but no one will take them because of their terrible reputation. Lazy staff are kept because they are scared of losing more staff. The honest workers are being taken advantage of. Lack of Sympathy - Heard some terrible stories that I'd rather not elaborate on because of their confidentiality, around the lines of compassionate leave and basically being called back into work during it, because of low staff. Then being told to work harder when they are going above and beyond by coming in at such a hard time in the first place. Cold Hearted Management Customer Complaints pinned on lower level staff - Line Manager wasn't allowed to tell the client that we were running low on staff because "it's unprofessional" but it needs to be said! They are ignoring the problem and berating us. The whole atmosphere feels like a sinking ship and I dread going to work there everyday, I don't know what is going to happen next. Disorganised work environment - Always told last minute something needs to be done Very late on the COVID protection measurements - Literally told to hold our breath! Confidentiality issues - Managers gossip to each other. Someone told their manager they had a terrible illness only for another manager (not their business at all, they did not need to know) to tell them "I'm so sorry about your ___" and this has happened to me too, but about something else. I have no doubt it has happened more than twice with really serious issues.

Explore other reviews about Compass Group

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Big company with a lot of different opportunities if you find it.

Cons

Not a lot of support from upper management.

2.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I worked at the John Wayne Airport American Airlines lounge, which served a strong and steady clientele, primarily composed of business travelers. Guests were generally easygoing and professional, with minimal special requests or complex requirements from their side

Cons

The operational and management side was significantly more challenging. The lounge was consistently understaffed, and managers and supervisors often had to step in and cover multiple missing roles just to keep things running. This created a high-pressure environment where tasks that should have been simple often became unnecessarily complicated. There were also strict safety procedures in place, which made sense given the airport setting, but the lack of consistent staffing and equipment issues made compliance difficult at times. In some cases, we were left relying on incomplete processes, such as temperature logs, due to broken equipment and workload pressure. Additionally, perishable goods such as dairy would sometimes sit for extended periods due to last-minute no-shows and staffing gaps, adding further stress to daily operations. Overall, while the clientele and safety structure were solid, the combination of understaffing, equipment issues, and management dynamics made it one of the most stressful and challenging work environments I have experienced.

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