Pros
- The people. You meet the hardest working people who are all going through the same calls everyday. - Close by shops so you don't feel bored at lunch time. - Close to the train station. - Compensation was good, especially if you had a great month.
Cons
- Job gets boring after a while as you do pretty much the same thing every single call. A lot of the success of an agent was dependent on the types of data we called, and the type of sales agents who got the leads. - Data we called was hit and miss. When the data was fresh (like 6 months or 18 months fresh), you got good results. When the data was bad (e.g. calling people from 13 years ago who used the website when looking at health insurance), it was terrible. When we were calling leads 10+ years old, the atmosphere of the team was horrible. - Ruthless management. As the team got bigger in size, management started to take a harsher, zero tolerance towards bad performance approach. If you did not at least hit 80% of your target, you were on the verge of being fired. As a result, I saw a lot of good agents who did pretty well in the past get let go after being placed on a PIP after one bad month. - Negative culture. A lof of that negativity comes from the expectations of management, who expected agents to generate lots of high quality leads (meaning ones that led to sales) from the very first full day they get on the phones. Lead generation agents were treated quite harshly by sales agents, by team leaders, and by the thousands of people who we called every day. - difficult to progress into sales or into any higher roles. You have to hit target for six consecutive months and not have been placed on a PIP in that timeframe. A lot of people left that role after a few months because they saw it as a dead end job that offered no room to grow.