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Community Choice Financial

Engaged employer

Wasted too many years to get no where...... - General Manager Community Choice Financial Employee Review

2.0
20 Jun 2024
Recommend
CEO approval
Business outlook

Pros

1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic. 2. Relationships with field employees and customers were mostly real...

Cons

1. Pay - with announcement of pay cut.. management leaders are scrambling to try and convince you that your pay is not being cut by 25% to 40% for some.. 2. Hours - compared to traditional retail hours are better; however, most of time you are solo or only have 2 people in office.. 3. Staffing - always issue and have to help cover another locations.. 4. Lack of transparency and communication to field - often times changes are made and field is unaware until the change is live.. 5. Micro management - pre and post buyout that has been the case but the prebuyout money made it more tolerable. 6. Never question, why? 7. If you are not bilingual, need not apply or know that you will never get larger location because they will claim you will not be able to communicate with customers.

Explore other reviews about Community Choice Financial

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

The Company has great Training. It was concise and clear. Management was consistently supportive and comprehensive.

Cons

Do not work more than 40 hours. For those of us that have more time to invest.

3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling and a team-oriented environment. Many coworkers are approachable and willing to answer questions, creating a supportive atmosphere. The workload is generally manageable, and the role provides valuable experience in compliance, auditing, documentation review, and loan operations. It can be a good opportunity for someone looking to develop attention to detail and industry knowledge.

Cons

The biggest area for improvement is onboarding and training. Because processes and requirements can change frequently, new employees may sometimes feel overwhelmed or uncertain about expectations. A more structured training program focused on core compliance requirements and critical errors would help employees build confidence and reduce avoidable mistakes. Support is available, but the quality and consistency of guidance can vary depending on who is available to assist. Additional documentation, standardized training materials, and ongoing coaching could improve the overall employee experience.

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