Great place - Tier I Technical Support Commerce Employee Review

5.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Consistent schedule, always one weekend day off which is rare for any tech support or customer service role Great managers and co-workers

Cons

Nothing really enjoying the company and people even the calls aren’t bad

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Commerce Response
9mo
This is great to hear, it's really important to us that the first year with the company is a positive one. Thanks for being an important piece of what we are doing and please keep the feedback coming!

Explore other reviews about Commerce

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote if for current employees Good management Helpful teams

Cons

Lack of growth In office 5 days for new employees

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Commerce Response
1mo
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share please feel free to email us at talentacquisition@commerce.com or reach out to your HRBP.
3.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

-Friendly coworkers -Great partners -Opportunity to try things -Many people genuinely care and are willing to help in when asked -New leadership team has the right idea (though unfortunately came in too late imo) -Great CFO

Cons

-Company trajectory on the decline -Top heavy organization, too many people trying to delegate down to the few people who actually execute -Lack of proper strategy -Most of the mid level managers who were the heartbeat of BigCommerce historically have left and not sure if the company will be able to reinvent itself in time -Conflicting goals of different organization pit teams against each other. Caused too much friction internally. For a company struggling for relevance from external sources, this was a mistake.

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Commerce Response
2w
Thank you for taking the time to share your feedback. We appreciate your insights and will take them into consideration as we continue to enhance the employee experience. If you’d like to share more, please feel free to reach out to us at talentacquisition@commerce.com
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