Pros
Can be fun at times. Decent pay and benefits. Good work/life balance.
Cons
Systems used to sell are unreliable, you're always praying you can enter your sale without 30 mins plus of attempts even in back-up systems. You can also sometimes lose the sale due to the customer getting tired of being one the phone so long, while you're getting help to deal with the outage in a system. You are expected to push extra services even when its just plain inappropriate; welfare customers applying for reduced cost plans wont hear about said plans unless they ask for them directly (even in the department that is only for the reduced cost plans) and you are expected to fast talk, confuse, and push them into more then they can afford. With all of this said, you might just not get enough actual sales calls to make your scorecard which is required to keep the job. I love call center work and am extremely good at it, I was a top 25 rep in my department month after month and its still a struggle to make a good commission in my new department. They lied by omission to recruit top talent from regular inbound sales to work this low income call que by saying more money can be made when the truth was only 3 or 4 people make good commissions in this area. We all felt they knew it would be a pay cut (saved them money) and helped to pad a low revenue departments numbers at the same time. So if you're all good feeling sneaky and dirty all day for decent money this could be for you, but keep your trust low here as management is also very sneaky.