I regret leaving my previous employer for this disorganized place. I'm embarrassed to say I work here. - Business Sales Representative Comcast Employee Review

1.0
28 Aug 2014
Recommend
CEO approval
Business outlook

Pros

You know your work schedule, M-F, every holiday and weekends off. TV & Internet are essentially free, just pay for the equipment.

Cons

So many things out of your control. Number of calls you can take are restricted even though you get a ton of pollution on your phone, i.e. non sales calls. You literally only take the order. Someone else builds the account and the services on the account. Someone else determines if it's serviceable or not. Another person does the install. So many people can affect the order. Someone else leaving off a service or selecting the wrong service, or not scheduling a port of phone numbers, or turning off the customers services early, or the tech not showing for an installation or even going to the install without a modem or cable tv box. It's not hard to get someone to sign up for service...it's just hard to get them service. So many customers call in that we can't provide service to and we will know it in the first minute of the call, yet we are still expected to spend 10+ minutes or so going through our consultative sales flow sheet, uncovering their needs and still getting them to sign, getting their hopes up, sending the order for a site survey which can take up to 7 business days to get a result on and then telling them, sorry, we're not able to provide you with service. This is the first company i've worked for where you don't get a pay raise after a year. Their quota relief for time off is a joke. You're allowed to submit for only half the time you can take off for quota relief. Also, it's clear who are the good supervisors and who are the "how much longer will they have their job" supervisors. You can only hope to get placed on a supervisors team that actually does their job and does it well.

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5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture, Benefits, Pay is good

Cons

No room for moving up

5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

500
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