4.0
8 Aug 2014
Former employee, more than 5 years
Livermore, CA
Recommend
CEO approval
Business outlook
Pros
Excellent benefits, opportunities for growth or career change.
Cons
Stats that must be met in call centers. Only allowed 10 minutes to try and resolve issues that a customer may have, sometimes with all 3 products. Agents have to be more focused on their metrics then the customer. Didn't use to be like that several years ago but now it is all about metrics and sales. Extremely stressful . California shut down all Comcast call centers.