I thought it was going to be great.... - Manager Comcast Employee Review

2.0
21 Oct 2008
Recommend
CEO approval
Business outlook

Pros

Best Reasons - benefit package. Excellent retirement, 401K etc. Mediocre health plans. It's the biggest in the biz.... that's a plus, right?

Cons

Some of the management (I can't really say "leadership" because there are no true leaders) need to be moved to another position or just let go. They are not employee centric - not in the least. The worst thing is the lack of customer focus. The almighty dollar is far more important in the eyes of the execs. It's always about the revenue...... couldn't believe it when we didn't hit the budgeted revenue, the first thing that was discussed was a rate increase to the customers. They never wanted to look at process improvements in the technical arena..... could have saved a boat load of money there and could have made the Cash Flow targets. I am speaking of the Western Division only.....I have heard that other divisions are better.

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5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

500
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