Useless Management Causing Incredibly High Turnover - Head Barista Coffi Lab Employee Review

1.0
18 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Customers can be very friendly

Cons

Nasty leadership at this company. Firstly, they have unfair expectations on working patterns and expect you to be on call 24/7 and don't pay you for it. They will also make you come into work last minute, change your shifts without telling you and there is a complete lack of support from above store level management. There is a very high turnover at every store and the reason for this is senior management. They also pay well below the average (comparing Costa's wages for example, who are the market leader). Avoid working for this company and do not believe their friendly aesthetic.

Explore other reviews about Coffi Lab

2.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I loved my coworkers, and found them easy to work with.

Cons

I think the coffee training process was too long, though I understand the rationale for it. However, there was never enough time to practice, and it became very frustrating.

4.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Lots of support in place, such as coffee training, area manager, HR, managers calls to talk with other stores. A place where progression is encouraged, I went in as a barista, left as store manager.

Cons

Can get stressful with how busy it gets, but that’s hospitality

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