Poor management and a patronising environment - Barista Coffi Lab Employee Review

1.0
30 Jul 2022
Recommend
CEO approval
Business outlook

Pros

A lot of the staff weren't particularly friendly or welcoming and I felt quite often patronised and undermined. I also received a lot of undermining comments about my age. The management seems to thrive off treating their staff like children with some draconian rules, e.g. I was told off for messaging a family member that I was going to finish late as I was working past my contracted hours. When I resigned, my manager asked for feedback and I supplied it to her. She gave a short, dismissive and rude response, failing to address any of the issues I had mentioned. They have a notice in the staff room stating that if you fail to clock in/out then you won't get paid. If you do forget to clock in/out, then it is an employer's responsibility to determine your hours worked. They absolutely cannot withhold your pay.

Cons

Poor management Patronising environment Negative staff members

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Coffi Lab Response
3y
Thanks for the feedback. We are sorry that you did not enjoy your short time with us. I wanted to pick up on your point about the notice. This was purely to encourage our teams to remember to clock in and out. We require that information to process payroll. Having only been with us for around 2 weeks, you may not have been aware but if any clockings are missed or if any errors are made by either party, we of course rectify this as soon as possible. We absolutely would not and could not withhold any pay for hours worked. Our teams are everything to us. We value their voice and have channels that allow any questions or concerns to be raised. I believe that following your resignation you had numerous communications with our MD, during which the points that you raised were addressed. As a relatively new business we are all about continuous improvement and happily take on board feedback when it is provided. Once again, I am sorry that you did not feel that this role was for you. We would like to wish you all the best for the future. Kind Regards.

Explore other reviews about Coffi Lab

2.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I loved my coworkers, and found them easy to work with.

Cons

I think the coffee training process was too long, though I understand the rationale for it. However, there was never enough time to practice, and it became very frustrating.

4.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Lots of support in place, such as coffee training, area manager, HR, managers calls to talk with other stores. A place where progression is encouraged, I went in as a barista, left as store manager.

Cons

Can get stressful with how busy it gets, but that’s hospitality

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