Great brand with very poor management - Anonymous employee Coach Employee Review

2.0
5 Jan 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good discount and beautiful new headquarters in Hudson Yards. Good health benefits and strong bonus and stock incentives for mid management.

Cons

The management is very poor. They lack leadership skills. It is a culture of micro managers who do not allow capable employees make decisions. Management lacks strong decision making skills. Poor performers are allowed to stay on due to political reasons.

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5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and opportunities for advancement

Cons

Retail hours can be tough

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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