12 Oct 2016
Co-op Response
9yHi, sorry to hear you feel like we don't have a direction. We're currently overhauling and investing a lot in our IT systems in Insurance and will have a new operating model very soon. We're also heavily investing in our colleagues. All 60,000 colleagues across the business are taking part in Back to Being Co-op workshops which helps highlight the Co-op difference and our direction for the future. ^Catherine