Dangerously Understaffed - Registered Nurse Cleveland Clinic Employee Review

3.0
3 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Benefits and pay are good, coworkers great. Great place to start and move on after you get your year.

Cons

The ratios at Hillcrest were downright dangerous and the company has never cared to fix it. Be careful if your family is brought here, most sentinel events and adverse events are directly related to how poor the ratios are for nurses. Management blames nurses for these events while giving med surg nurses 8 patients, step down nurses 5 patients and ICU nurses 3 patients routinely. They lie in the interview and say it’s rare for these ratios. That was daily while I worked there and my friends say it has continued to be the case. Providers are bullied by management into accepting patients regardless of unit status, even if beds are available at other hospitals in the company. Retention is poor and management continues to remove things that helped with retention. PTO is routinely denied. Certain managers with poor management skills who were “persuaded” to leave other hospitals ended up here and have way more pull than they should, they are largely why the hospital is in the state it is. Certain other managers who started here have way more pull than they should and blatantly play favorites with units and actively create dangerous scenarios with staffing because of it. I would be terrified if my family ended up here knowing how blatantly unsafe it is.

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Cleveland Clinic Response
9mo
Thank you for your detailed review and recommendations. We appreciate your feedback as we are continuously working to improve the caregiver experience.

Explore other reviews about Cleveland Clinic

5.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

High standard of care for patients, supportive work culture

Cons

Pay, staffing issues, low census and shift cancellation

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Cleveland Clinic Response
4mo
Thank you for your review. We’re so happy to hear that you have enjoyed your time at Cleveland Clinic. We appreciate your feedback as we are continuously working to improve the caregiver experience. Have a great day!
3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance and maternity benefits are great, though some people have been aggravated by the addition of a deductible in 2026. There is also decent tuition reimbursement, but you need to carefully read all of the policies as the wording can be tricky and even HR doesn't understand all of their own policies.

Cons

Pay seems inconsistent and raises are a joke, getting lower and later every year. PTO is decent but keep in mind that getting paid for holidays comes from that PTO and plan accordingly. HR is a complete JOKE! They never answer, don't seem to understand any of their policies, and have no idea what they are doing. It takes weeks to get ahold of anyone, and they are the farthest from helpful I've ever experienced. Retirement matching is based on years of service, they will put the money in the account but only vest after 3 years so don't count on the amount it shows unless you know 100% for sure you will be there more than 3 years.

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