Inconsistent Management, Terrible Customers - Guest Service Representative City Barbeque Employee Review

2.0
30 Nov 2020
Recommend
CEO approval
Business outlook

Pros

- Decent pay - Good benefits - Flexible hours - Free lunch daily

Cons

- Little to no opportunity for advancement - No consequences for management - Poor communication between levels of management - Distracting workplace - Inaccessible HR - Inconsistent training - Unpredictable raises (or lack thereof)

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City Barbeque Response
5y
Thank you for the honest feedback, our HR team is discussing availability to not only the restaurants but our support center.

Explore other reviews about City Barbeque

5.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

City Barbeque really emphasizes creating a happy, welcoming atmosphere for both customers and staff. There's a strong team-oriented culture, and management encourages employees to bring energy and positivity to every shift. I appreciated the flexibility in scheduling and the opportunity to learn multiple roles, which helped me grow skills in customer service and operations.

Cons

As with any busy restaurant, some shifts can get hectic, and communication between shifts or locations isn't always perfectly consistent.

3.0
22 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall good environment and good food is a bonus

Cons

Managers seemed a little disorganized at times

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