Call center employees are treated as human chattel. - Fraud Early Warning Citi Employee Review

Draconian scheduling policies. Difficulty scheduling any vacation time if hired during the latter half of the year. Came down with life threatening pneumonia and missed 8 consecutive days of work, which was not long enough for short term disability. Not only was not allowed to bring a physician's excuse (per PTO policiy) but was instead placed on a performance warning for excessive absence when I returned.