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      Back Office is a cost center - Business Operations Manager Citi Employee Review

      3.0
      12 Mar 2019
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Large company, generous training available. Base salary is competitive.

      Cons

      Unless you are in a profit center, bonuses are terrible. Spent a ton of money on a Taj Mahal on Greenwich St, and ended up laying off senior people to make numbers. Focused on cost cutting to make profit, not on growth.

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      5.0
      5 Jun 2026
      Data entry
      Recommend
      CEO approval
      Business outlook

      Pros

      workk life balance is good

      Cons

      workk life balance is not good sometimes

      2.0
      12 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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