Terrible - Customer Service Representative Citi Employee Review

1.0
29 Nov 2012
Recommend
CEO approval
Business outlook

Pros

-if you're lucky enough to sit near a window you might get a nice view of the lake -i honestly have not met a person there that i dislike. most are very friendly

Cons

-very stressful -clients are extremely rude -breaks are very short- 1/2 hour lunch gives you just enough time to grab something in the cafeteria use the restroom and get back in your seat. weekends are worse because the caf is closed. if you dont pack a lunch then you get to sprint to burgerking (the only thing close) and jam the food in your mouth on the drive back because if you're a minute late you'll hear about it -false promises from management- told we could advance within 6 months. once the six months rolled around we were told we have to wait at least a year to advance -you're surrounded by people but you never have time to talk to them or get to know them because you're on the phone constantly -the pay isn't that great

Explore other reviews about Citi

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Pretty decent benefits , but your exp is based on your team, and the lunch is pretty good

Cons

workload is pretty intense and with ai expect development to be rapid.

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and work/life balance if you're on the right team.

Cons

Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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