Good pay and training, but constant monitoring - Bilingual Customer Service Representative Citi Employee Review

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good money and the training is good

Cons

You’re basically being monitored the whole time

Explore other reviews about Citi

5.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

benefits pay clients co workers everything!

Cons

none i can think of

2.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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