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      Citi

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      Good starting out job - Customer Service Representative (CSR) Citi Employee Review

      3.0
      3 Feb 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home option available

      Cons

      Very micro-managed time wise. You have to account for every minute of the day and use your sick or vacation time if you are away from the phone other than for a scheduled break.

      Explore other reviews about Citi

      5.0
      25 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Very laid back work env

      Cons

      Slow management and bureaucratic decision process

      3.0
      29 Jun 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and work/life balance if you're on the right team.

      Cons

      Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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