Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good pay, not super busy," ((in 9 reviews)); "Good benefits compared to some other companies." ((in 9 reviews)); "Low stress environment with excellent work life balance" ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 3 reviews))

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Citadel Credit Union

Citadel Credit Union reviews

On the Wrong Track with Sales - Anonymous employee Citadel Credit Union Employee Review

1.0

15 Sept 2012

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Nothing am very disatified for giving all i had and it still was not enough

Cons

Being a Great worker, On Time, Never Absent, always accurate does not matter to Citadel if you don't meet the unrealistic Sales Goals that are set by Upper Mangement that do not have to reach them. Whatever happen to the day of doing a Great job and always giving 100%. Because your not meeting set goals and being pushy about getting sales they fire you. Managers hand sales to people who then don't need to worry about sales, the Sales program they enforce is broke and can not accurately count what an employee does to better the company on a daily bases.

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5.0

8 Jul 2026

Member care specialist

Recommend

CEO approval

Business outlook

Pros

Great team culture, competitive compensation, and opportunity for remote work.

Cons

Work-life balance, strict performance metrics, lack of opportunities to move different positions.

4.0

8 Jul 2026

Personal banker

Recommend

CEO approval

Business outlook

Pros

Citadel provides a great work-life balance and encourages employees to grow within the company. The company also offers excellent benefits to its workers. In addition, Citadel values employee feedback and listens to suggestions on how to improve the workplace, creating a positive and supportive work environment.

Cons

From an outsider's perspective, Citadel appears to have African American representation in leadership based on its website. However, when I looked at the internship pages and recruitment materials, I did not see the same level of representation in the photos. Increasing diversity in internship marketing could help prospective candidates feel more included and represented.

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On the Wrong Track with Sales - Anonymous employee Citadel Credit Union Employee Review

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