Does Citadel Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Citadel Credit Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citadel Credit Union. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Citadel Credit Union?

60% of Citadel Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citadel Credit Union 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Citadel Credit Union?

Senior Financial Services Representative (8) , Account Specialist (6) , Financial Service Representative (4) , Financial Services Representative (4) , Manager (3) , Marketing (3) , Senior Financial Service Representative (3) , Assistant Manager (2) , Back Office (2) , Contact Center Representative (2) , Customer Service Representative (2) , Inbound Customer Service Representative (2) , Market Manager (2) , Member Care Representative (2) , Member Care Specialist (2)

What are the pros of working at Citadel Credit Union according to real employee reviews?

"Good pay, not super busy," ((in 9 reviews)); "Good benefits compared to some other companies." ((in 9 reviews)); "Low stress environment with excellent work life balance" ((in 5 reviews)); "Good people and genuine concern for members." ((in 5 reviews)); "Great culture & people" ((in 4 reviews))

What are the cons of working at Citadel Credit Union according to real employee reviews?

"Management was poor, I was no able to voice my opinions even when told." ((in 8 reviews)); "It depends on your direct manager whether you can move in the company." ((in 5 reviews)); "This leads the limited growth opportunities to only newer retail offices." ((in 3 reviews))

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Citadel Credit Union

Citadel Credit Union reviews

Overall great place to work! - Personal Banker Citadel Credit Union Employee Review

5.0

7 Jul 2026

Personal banker

Recommend

CEO approval

Business outlook

Pros

Genuinely great experience working here, both because of the people and the opportunities to grow. The team is supportive and collaborative — everyone’s willing to jump in and help, share knowledge, and celebrate each other’s wins. It creates a work environment that feels more like a team effort than everyone just grinding on their own.

Cons

Communication across departments isn’t always perfectly in sync, though it’s rarely a real issue. Onboarding could be a little more structured, but there’s always someone willing to help you figure things out. Things can get busy at times, but overall it’s manageable and part of a normal, growing work environment.

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5.0

8 Jul 2026

Member care specialist

Recommend

CEO approval

Business outlook

Pros

Great team culture, competitive compensation, and opportunity for remote work.

Cons

Work-life balance, strict performance metrics, lack of opportunities to move different positions.

4.0

8 Jul 2026

Personal banker

Recommend

CEO approval

Business outlook

Pros

Citadel provides a great work-life balance and encourages employees to grow within the company. The company also offers excellent benefits to its workers. In addition, Citadel values employee feedback and listens to suggestions on how to improve the workplace, creating a positive and supportive work environment.

Cons

From an outsider's perspective, Citadel appears to have African American representation in leadership based on its website. However, when I looked at the internship pages and recruitment materials, I did not see the same level of representation in the photos. Increasing diversity in internship marketing could help prospective candidates feel more included and represented.

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Jobs at Citadel Credit Union

Personal Banker - Southern Division

Personal Banker II - Northern Division

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Citadel Credit Union

Overall great place to work! - Personal Banker Citadel Credit Union Employee Review

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