Accounts team needs help - Anonymous employee CipherHealth Employee Review

2.0
4 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People are pretty nice overall and really care about improving healthcare. Lots of smart people with great ideas.

Cons

The product team is in an interesting place since it takes product ideas from the accounts and sales team ... the only issue is that they never say 'no' to a feature. At some point, the feature gets built out and it's only produced a product line that is TOO configureable. This leads to something failing at every single deploy and then the product team/certain accounts team members have to pick up the pieces. Exec team is not kept in place. There are a lot of examples of harassment and misogynist microaggressions that have become commonplace at CipherHealth. You would think that for a company that's got so many women and women in leadership roles, that the exec team would be a bit more friendly to women. But it's the opposite. Male employees with significantly less merit are transferred to different teams, given credit, and are overall treated better within the company. There are examples of exec members who deliberately show the desire to stunt female employees career trajectories at the company and discredit them. Some of my female colleagues were gaslit (when someone manipulates you into questioning your own sanity) by male exec team members after the employees raised concerns about their work and overall trajectory at the company. I do my best to work as hard as possible and to leave the office as soon as I can just to get a breather from the atmosphere. CipherHealth makes it a big talking point that you can easily schedule a 1-1 with execs, but as a woman, I really don't feel comfortable doing that with some of the exec members because why would I subject myself to being ridiculed and harassed on 1-1 coffee appointment outside the office? The accounts team really needs help though. A lot of people have left or have been fired and work is just being piled on to a smaller group of people each time someone leaves. The current accounts leadership is not doing well and many find that the leadership is haphazard and manipulative. If leadership doesn't like your or you just don't 'click' socially with the others, they will find ways to put you on a performance improvement plan with zero reason based on your work at the company. Don't work here. You can find a better place to work that doesn't make you sacrifice your own mental health.

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CipherHealth Response
8y
CipherHealth is an Equal Opportunity Employer with strict anti-harassment policies and we are sorry you are having a negative experience with us. We wish these concerns would be brought to the numerous available channels so we could address them with you. Sometimes, a person's achievements may not be apparent to the entire team, so it may feel like people are being considered for opportunities for other reasons, but we have and always will operate as a meritocracy. Please feel free to reach out to the TLC team to provide further details so we can investigate these issues. As we are in a fast-paced industry, we set high standards for all of our team members and work together to achieve success. We hope you'll come speak with us soon.

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5.0
6 Sept 2023
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Pros

Great team and culture. Caring leadership, lots of potential. Great benefits, fully remote

Cons

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1.0
2 Oct 2025
Anonymous employee
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CEO approval
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Pros

Unlimited PTO Work Life Balance

Cons

There have been multiple reorganizations in a short amount of time. There is a lack of transparency. Over the last year, the culture has become extremely toxic with many people being on edge and with reprimand being the motivating strategy from leadership. A lot of good people were lost either by reorganization or leaving due to the culture and lack of growth.

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