ServiceNow... more like ServiceNever - Software Engineer Ciena Employee Review

3.0
29 Sept 2022
Recommend
CEO approval
Business outlook

Pros

I suppose job security would be a pro.

Cons

The ServiceNow platform was a joke. Maybe it had to do with the size of the company, but any kind of technical support request always took FOREVER to get resolved. Maybe I was just spoiled by working at startups in the past, but it was a real drain on productivity.

Explore other reviews about Ciena

5.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good culture, support, great env.

Cons

compensation is too low and no bonus.

3.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, remote life is great, flexible PTO is always a plus.

Cons

Publicly traded companies are just going to do what they do. If you can make one marketer pretend to accomplish the work of five, that’s good enough for shareholders.

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