Not what you'd expect - defo not a Stripe or Adyen - Anonymous employee Checkout.com Employee Review

1.0
11 Jul 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Really good onboarding process, probably the best I've seen in my time working. - Young head count with a lot of enthusiasm. - Interesting place to work for in the payments space - CEO is a nice smart guy that is genuine about the mission (pity the rest of C-level aren't to par)

Cons

Unfortunately there are a lot of cons here... Firstly let me say that CKO would encourage people to leave 5 star reviews here, and you can tell when you read a basic "oh life is amazing" review who is behind that. 1. They pitch themselves as the direct competitors to Adyen and Stripe and in culture and tech stack they are not even close. No wonder we could never recruit from those 2 companies. 2. The benefits are below average. Lets just say you start with 24 days of holiday...I've never had less than 25 and in some places 30. Bad start. You do get your bday off(if on weekday) and can accrue up to 2 days more if you are there 2 years or more. 3. The attrition levels are insane. A lot of people don't even make it to a year working there and they are gone. Apparently you need to adapt to the "CKO way". 4. There is a "we are an agile company" and I saw many processes of a startup. The commercial teams barely used a CRM, it was the wild west and people would oversell products not even live, which was bad for the engineers and the CSM teams. 5. As someone has mentioned before the flexidays are obligatory, so if your team is told to come Thursdays and Friday you have to...that doesnt seem like forward thinking. 6. Management and C-level for some reason are mostly from the US and with a SaaS background which has not translated well. 7. There are a lot of the "original" members that think CKO is theirs and own the place, HR never does anything about it even when reported. 8. Many teams are understaffed like finance or operations with teams struggling and leaving because of the pressure.

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Checkout.com Response
3y
Hi there, Thank you for taking the time to leave us such a detailed review on your time with us. I’m glad you found Checkout.com to be an energetic and interesting place to work, and that the onboarding team made sure you were set up for success when you joined us. Thank you for taking the time to share your thoughts. There are clearly some things for us to work on, and your feedback helps us to focus on that. One thing to clarify upfront is that we don’t encourage colleagues to leave 5 star reviews on our profile. And, what makes Glassdoor reliable is that companies don’t have control over how much people want to disclose when sharing their comments. We ask our colleagues for anonymous, honest feedback on their employment experience and do this after they’ve been with us for at least a year. While there’s a lot to admire from other companies in the payments landscape, we’re proud to be different in our approach to other payment platforms in how we build our teams and our products. That’s what we like to think makes us best placed to support our clients around the world. As a rapidly scaling company, providing the most effective benefits for our team is important to us and over the past six months we’ve been rolling out new offerings as well as enhancing existing benefits - and there’s more to come. We also take your comments about team structure and resourcing onboard. Our in-house recruitment team is focusing on priority roles across all departments and locations to ensure we have the teams in place to meet our ambitious goals. Thank you again for being so specific with your feedback; it makes things more precise and actionable for us. I wish you the best, and if you do have anything else you’d like to add, please don’t hesitate to reach out to people.acquisition@checkout.com and the team will ensure the feedback reaches me. Kerry Van Voris (Chief People Officer)

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Pros

Learning about fintech industry Great leadership

Cons

none that I can think of

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Checkout.com Response
1y
Thank you for your feedback. We're pleased to hear that you're having a positive experience at Checkout.com and that you value both the opportunity to deepen your understanding of the fintech space and the support of strong leadership. We’re glad to have you on the team and appreciate your ongoing contributions.
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Pros

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Cons

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