Supportive culture focused on improvement, but high turnover - Anonymous employee Checkatrade Employee Review

Colleagues of the highest calibre Decent bonus

I genuinely want this business to succeed, which is probably why some of the recent decisions have been difficult to watch unfold. At times, it can feel like leadership is building the plane while flying it - which, to be fair, is not uncommon in fast-moving companies, but it does create uncertainty for the people trying to keep everything running day to day. The steady stream of disappearing colleagues has also had an impact on morale. When teams become smaller but workloads stay the same (or grow), burnout becomes a very real risk. And while AI is undoubtedly useful, it’s still not a substitute for experienced people, collaboration, and institutional knowledge. I don’t need this business to act like we’re one big family. But I do want clarity, respect, and the ability to do good work in a healthy environment. Respect and psychological safety are two things not enjoyed at Checkatrade currently, at least as far as I can gather from those I’ve spoken to.

Supportive Team members and that's it

What can I say, since joining it has been downhill. No proper onboarding interms of the team process and ops. One day induction which was a high level concept of the company. Every month the goal post changed, strategy changes, wanting us to adapt (which is acceptable in a scale up ) but when it happens all the time, everyone was demotivated. Staff, manager shuffles without proper reasoning. Incompetent managers who doesn't have skills in the area of operations but working just by pure influence and internal politics. Sick leaves are unpaid for they deduct salary but pay SSP. HR is not very supportive for staff, they behave like they have to save the company. Even deduct pay after leaving company and asks you to pay to the comlaysaying they overpaid. Their HR systems are completely odd. I would not recommend this company to anyone. So many team members frustrated and stating there without an option. If I have an option I would give minus stars for this company.