Pros
- decent starting pay - diverse demographics - (there's no such thing as a) free lunch - team managers tend to be good people who have your back - opportunities to get certifications and training all paid by the company - a good stepping stone for your career as long as you start looking for a new job the second you get out of probation and got the certs you wanted
Cons
- constantly understaffed - extremely high turnover due to the stress of the job and low higher-tier pay, so most of the company is usually very inexperienced. so many people quit before their first year is over so they can go work somewhere less horrible - constantly overworked - I can count the number of days per month I didn't put in at least 1 extra hour on one hand, and often up to 3. at the end I was on salary so wasn't even getting compensated for the extra hours - cramped cube farm with extra-short walls - everything is numbers driven and if you're doing great work on fewer cases you'll get a worse review than people who slack off and manipulate their way into case closures and pass the buck. this is an enterprise TAC with highly trained professionals, but it's run with a minimum wage call center mentality - you'll get tired of the lies that come out of your mouth trying to excuse inexcusable things to customers real quick - everyone's so tightly wound all the time the office gets either loopy or explosive and perfectly good people start yelling at and grow to resent each other - HR? what HR? flagrant disregard for Canadian anti-discrimination laws because the Israeli execs don't care and no accommodations are given if your problem exists outside of their worldview. seen some great engineers kicked to the curb because they had personal difficulties that should had BASIC, simple solutions that most other modern companies have already adopted - plies employees with cheap amenities like free pop as such an obvious tactic to distract them from the fact that this job is awful that it's insulting - I've seen the TAC director VISIBLY STRAIN to try to give a crap about an employee as a person - if you're the kind of person who cares about the quality of your work you're gonna get PTSD if you work here too long and that is not an exaggeration, it's an actual diagnosis.