Pros
The lads you work with are great, and the only reason I even stayed as long as I did.
Cons
Don't be fooled by the promise of a “family culture” and training. The family culture exists – for the family that own the business, everyone else is expendable and is treated as such, particularly if you work on the support desk. Training is a joke, they click through menus and read the description the system provider puts on the page. You may be given a couple of phones or a system to play around with for an hour or so, then you are sent to manage a massively overdue workload with absolutely no support from “management”. There is no option of progression or pay increases, no perks to working at the company, they even took away the gym to turn in to one of the “managers” personal shed – one which he spends more time in during his supposed work hours than at his actual desk. I suppose that's what happens when you pass your entire workload to another member of staff. You will be treated like you are stupid, talked down to, belittled and given no support at all if you work on the support desk. Prepare to have everything blamed on you, even if it has nothing to do with you. You can try to talk to the management outside of the support team – and they do listen – but nothing changes. The company was well run while Geoff was in charge, but unfortunately in his absence it has slipped in to an absolute joke of a business. The sales side seems to be fine, interestingly people seem to want to come back to work on sales, but not a single person has ever returned to work on support and it's very clear why. Until the management of the support team is fixed, avoid at all costs if you value your time, energy and mental health.