Company is Too Big To Care about Employees - Relationship Banker Chase Employee Review

Branch employees are overworked, undervalued and underpaid. The company is so massive that you become just another number. Branch employees are basically the grunts of the whole operation, they do all the work imposed by upper managment that have no experience working inside of a branch. Your job will be at risk in transaction or new account you open because policies and procedures protect the company and not the employees. As a branch banker you will be expected to prioritize cold calling over interacting with customers physically at the branch. Your sales production will be irrelevant if your cold callling numbers are low. The company promotes digital banking and skiping the trip to the bank, but doesn't allow branch employees to assist through any digital channels. So instead of being able to help clients over the phone, or online, employees are forced to tell clients to do it themselves through self service options. Branch employees have minimal support, branch support is overseas and are simply robots that read policies back to you.