Pros
***Please keep in mind this is a review of just one account within the company******* University calendar provides ups and downs in peak business times (recovery time) Closed and paid for holiday shutdowns Complimentary meals and coffee Opportunity to be mobile and transfer to different units/accounts or companies within Compass Group- if you last long enough RVP is awesome Learn a lot very quickly if you want to be successful, but little to no direction.
Cons
Positions don't pay what they are worth Most accounts are union and unions don't belong in the customer service industry Upper management lets the union and union stewards run their lives at work Most of senior management are not worthy of their titles, nor do they know or care to know the basics of running their operation Minimal to zero formal training Salaried managers work a minimum of 55 hours a week if they care about their unit/account Strong emphasis on numbers, but minimal emphasis on quality and training and development to drive the numbers High turnover Constant Consistency and Quality issues in non franchise units i.e. dining halls and catering Sr. management team has poor (borderline disrespectful) communication skills and does not appreciate front line managers No onsite HR manager for 180+ union employees