Toxic Management + High Turnover + Horrible work life balance - Strategic Brand Manager Channel Key Employee Review

1.0
19 Feb 2020
Recommend
CEO approval
Business outlook

Pros

You get to work with a variety of clients and Non-leadership employees are smart fun people.

Cons

Inexperienced Leadership, Micromanagement, and toxic out of touch egos from CEO down lead to high turnover, and an overly stressful work environment. Blame for leadership and process failures are cast on to lower levels with no senior-level ownership causing employees to quit with no warning. Employees are fired on a whim for no reason other than personal feelings. Some employees have threatened legal action and were railroaded out the door. In my time at channel key, my department alone had a 50% turnover rate. Company Culture is fake, dishonest and non-existent. A company survey with confidential questions was shared publicly showing overall dissatisfaction. A deceitful press release overstating the number of clients was OK'd by management and because Channel Key puts profits before employees and clients expect to be underpaid and overworked. Systemic bottleneck and constant reshuffling due to poor management and client turnover is branded as “growing pains” but it is painfully obvious it all leads back to the same toxic people. If you're an entry-level employee this is a great place to learn a skill and learn what not to look for in your next employer.

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Channel Key Response
6y
Thank you for the feedback as we are continually trying to improve for ourselves, our clients, and our team. We appreciate and value your input as an employee. We take pride in our company culture and this is the framework for our Key Values and business structure. We take these values very seriously and infuse them into our hiring process to recruit the best-qualified candidates. We work best with team members who understand and value them as much as we do. We did decide to make structural changes within the company this year and we have never been stronger as a business than we are today. We also recently conducted an anonymous staff survey where our team rated Channel Key at 8.8 on Net Promoter score based on employee satisfaction. We’re hiring and look forward to continued growth as a business and continued growth for our people!

Explore other reviews about Channel Key

5.0
24 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Great company with great people!

Cons

No cons, Everyone is helpful and friendly!

2.0
11 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Remote, trauma-bonds, no shortage of work

Cons

Stress, overworked, undercompensated, undervalued, negative culture

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