DON'T DO IT - Customer Service Representative Centene Employee Review

1.0
16 Jul 2020
Recommend
CEO approval
Business outlook

Pros

The pay is what will keep you moving kind of Some of the employees are nice and chill

Cons

Centene doesn't care for its employees or its members They acted like they were going to help there members out during COVID but they just gave the run around and acted like they were going to do something and didn't they will literally fire you for any little thing they gave my team a new supe and lead and never told us who our lead was and when I asked other leads for help I got in trouble because I didn't know who my lead was when I was never advised QA is terrible you will literally fail for not asking the member for an email not to mention that they change the QA requirements every month without telling you so how are you supposed to know what's required or not doesn't make any sense This is a terrible company and you will literally get more help from your peers then your supe or lead Due to Covid most of us are working from home and they started firing people for having system issues and let me tell you that you have to use your personal phone and internet and equipment because they won't provide you with anything so if you have system issues when its not your fault it there own system and software that you download on your personal device you will get fired for anything and you have no say in it what so ever

Explore other reviews about Centene

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing work place for sure

Cons

Things are constantly changing always.

3.0
12 Jun 2017
Recommend
CEO approval
Business outlook

Pros

I loved the work and for 6 years was happy with what I did. I knew I made a difference and did my job well. Not many has the same skill set I did and there was always work to do.

Cons

1. It's an old white boys club. I say that as a white individual. It sucks that's how MFN rolls. They say they value diversity but they don't. They will have a token diverse person in an exec role but they're there to be a face, not make any changes or impact. 2. They pay really well but that hurts when you leave. 3. They layoff the good people and keep the undereducated white males. Why? See #1 above. 4. They don't want you if you are female and over 40. Think I'm lying? See the number of females 40+ who got hit in the January "reorganization." 5. HR is a joke. Talent acquisition couldn't find their rear ends with both hands and a map. So many excuses on why they didn't do their jobs. 6. MFN said the HealthNet employees needed to learn the Centene way and the Centene way would prevail. He lied. 7. They never entertained the idea of working from home. At all. Even a 25% WFH option would cut costs and improve morale.

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Centene Response
7y
Thank you for taking time to leave a detailed review. Your commentary is already helping to make us better. We strive to prioritize the success of our employees and want them to feel supported. Centene Corporation is fully committed to an inclusive work space where all feel welcome and valued. Again, thank you for your comments.
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