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Thank you for taking the time to leave a review. I appreciate your positive remarks about our leadership team and mission-driven focus.
Over the past decade, the needs of learners and educators have evolved significantly. As an organization, we have successfully adapted to these changes and remained a market leader in the sectors we serve. We have experienced three consecutive years of revenue growth, which is a testament to our ability to innovate and meet the evolving needs of our customers.
I completely agree with you that it is critical we continue to evolve and grow, and that we revisit how we measure success. This was a key motivator in the development of our ‘Cengage Group Scorecard’ – providing a metrics driven way for us as an organization to align on our goals and track our progress. This scorecard tracks impact across three pillars: financial excellence, customer impact and employee experience. I believe that this scorecard reflects our culture of transparency and accountability.
I appreciate your feedback as we continue to evolve and improve. Thank you for your dedicated service of over 10 years. Best, Michael Hansen, CEO