Have mixed feelings - Customer Service Representative Cathay Pacific Employee Review

3.0
4 Feb 2023
Recommend
CEO approval
Business outlook

Pros

1. Welfare benefits follow the labor law, and there are holiday greeting benefits. 2. Regular training to continuously improve work service skills. 3. The office location is convenient, in the city, there is a subway station downstairs. Office building interior office, open office environment. 4. Mainly do after-sales service, no sales performance pressure.

Cons

1. Duplication of work, no development prospects. 2. The company's personnel are complex, internal discrimination, and intrigue. 3. The functions are chaotic, and the work of all departments of employees needs to be handled at the same time. 4. The workload is not proportional to the salary. 5. Employees are often advised to work overtime.

Explore other reviews about Cathay Pacific

5.0
8 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good for work life balance

Cons

salary is low comparing to other full service airlines

3.0
13 Jan 2026
Recommend
CEO approval
Business outlook

Pros

cool people work here now

Cons

lots of restructuring and anxiety

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